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Offline gun

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HP footrest system, missing parts
« on: June 08, 2018, 08:09:29 AM »
 My name is Adam. I am writing to complain about a problem I encountered recently with my motorbike, a BMW S1000XR.

The ends of the HP footrest system (BMW PART NUMBER: 77 25 8 553 930 and 77 25 8 553 929) on my bike have fallen off while riding my bike (I will enclose diagrams of the system and indicate the parts that were lost and need to be replaced, and I will also enclose photographs of my bike to show where the missing parts are), so I went to one of your BMW services in Dorchester, where I got told that I will need to buy the whole HP footrest system, even though my HP footrest system works fine and I am only missing 1 small part on each side. The people there told me that the HP footrest system costs £303 each, which is a price that I am not willing to pay for a small part which is worth probably around £10 out of the whole system. Another problem I have with this is that the parts can be taken off the system, which was evidently shown by them falling off my bike, so I do not see why they should not be sold separately, instead of as part of the whole footrest system.

In order to rectify the problem, I would like you to indicate a way for me to be able to buy these little parts for my bike without having to purchase the whole HP footrest system, because I am really not willing to pay £606 for 2 very small parts to my motorbike.
Could you find out for me please who produces these parts for BMW and then I will try to contact him directly?

As I said before, I will enclose documents showing my motorbike and its missing parts, and diagrams showing which parts of the footrest system are missing.

Thank you for taking the time to read this






Offline Garbo

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Re: HP footrest system, missing parts
« Reply #1 on: June 08, 2018, 11:13:01 AM »
I reckon Gilles tooling make the HP rearsets for the XR. I think they are made in Germany. Maybe you could do a search to contact them?  Good luck 😎

Offline S1000XR

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Re: HP footrest system, missing parts
« Reply #2 on: June 08, 2018, 12:17:11 PM »
The ends of the HP footrest system on my bike have fallen off while riding my bike

Ok you need the parts, but how did both sides fall off when riding ?    :027:   

Offline SAVAGEFOX

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Re: HP footrest system, missing parts
« Reply #3 on: June 08, 2018, 12:23:40 PM »
The black plastic bit on the gear side seems broken to be honest, and the complaint should be directed to BMW  itself and not the forum I think.
2018 BMW S1000XR SPORT SE
Previous bikes:
2016 BMW S1000R SPORT ABS
2015 YAMAHA MT-07 ABS

Online SimonUK

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Re: HP footrest system, missing parts
« Reply #4 on: June 08, 2018, 12:49:56 PM »
@gun

First off, welcome to the forum. How old is you bike? Is ti still under warranty? How old are the HP rear sets and were they fitted buy a BMW tech??

I also think your first port of call should be BMW for a warranty claim, maybe to the dealers that you purchased the bike from would be better?

Failing that, I also think that Gilles Tooling should be able to sell you individual parts. Though I still think if they 'just fell off' then this is either a manufacturing or installation error.

Online Patrick Bateman

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Re: HP footrest system, missing parts
« Reply #5 on: June 08, 2018, 01:07:07 PM »
I reckon the socket looks better.
I need to return some videotapes.

Offline gun

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Re: HP footrest system, missing parts
« Reply #6 on: June 08, 2018, 04:40:58 PM »
*Originally Posted by SimonUK [+]
@gun

First off, welcome to the forum. How old is you bike? Is ti still under warranty? How old are the HP rear sets and were they fitted buy a BMW tech??

I also think your first port of call should be BMW for a warranty claim, maybe to the dealers that you purchased the bike from would be better?

Failing that, I also think that Gilles Tooling should be able to sell you individual parts. Though I still think if they 'just fell off' then this is either a manufacturing or installation error.

My XR is 2016 and just after warranty.
BMW Motorrad customer service they said exactly the same what BMW service in Dorchester said, I have to buy full systems for 301 qiud each side. :/

The first one I lost during a normal Saturday ride, and as it was the one from the gearshift lever, on the road I just put it from the brake lever to the other side and probably did not tighten it enough, because after a few miles I lost the other one too.
Thank you for the hint of Gilles Tooling, I found a system like mine on their website.
I have written a question about the missing parts and I am waiting for a response.
Thank you so much ones again.

Offline gun

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Re: HP footrest system, missing parts
« Reply #7 on: June 11, 2018, 01:23:37 PM »
GOOD NEWS !!! :046:
Here's what email I received from Gilles Tooling:
Dear Adam,

With regards to your recent Gilles enquiry:
Betreff: My name is Adam. I am writing to complain about a problem I encountered recently with my motorbike, a BMW S1000XR 2016 The ends of the HP footrest system (BMW PART NUMBER: 77 25 8 553 930 and 77 25 8 553 929) on my bike have fallen off while riding my bike (I will enclose diagrams of the system and indicate the parts that were lost and need to be replaced, and I will also enclose photographs of my bike to show where the missing parts are), so I went to one of  BMW services in Dorchester, where I got told that I will need to buy the whole HP footrest system, even though my HP footrest system works fine and I am only missing 1 small part on each side. The people there told me that the HP footrest system costs £303 each, which is a price that I am not willing to pay for a small part which is worth probably around £10-20 out of the whole system.

We are the official importer and distributor of all Gilles products here in the U.K. and offer a full product support and spare parts service.

Thank you for including the images, from this I have identified your missing parts and the good news is we currently have all of your required items in stock ready for same day despatch.

Here is the list of the part numbers and their prices that you require:

Brake Toe Piece: UTR01RB  £12.00
Gear Shift Toe Piece: UTR15-B  £12.23
Gear Shift Toe Adjustment Piece:  UEX-01-B  £17.59

If you would like to place these items on order then please contact our sales department with the above part numbers on 01327 706139 and a member of our team will be able to assist you.

Kind Regards

##Name redacted by admin##

perfparts logo
https://www.performanceparts-ltd.com/
Units 3 & 4 Broad March
Long March Industrial Estate
Daventry
Northamptonshire
NN11 4HE
Tel +44 (0) 1327 706 139
Fax +44 (0) 1327 651 810

I cite the entire email with the address and telephone numbers, because it may be useful to someone in the future.
My ordered missing parts including bolts are already on my way.  :001:
Thank you so much guys for your help. :028: :821: