Instrument Cluster saga

[Martyn B]

When I bought my SE back in March, it quickly became apparent that the clock didn't work. When I talked to the dealer they had just received notification from BMW of a dodgy batch of instrument clusters which cause various issues and mine was one of them.

Four months later I'm still waiting for a replacement... Not good enough methinks.

Motorrad is hiding behind "supplier problems" and leaving it to the dealer to grovel to me. They should be managing their suppliers and communicating directly with their dissatisfied customers. OK, it doesn't stop me riding the bike, but to me this is bad Customer Service. Or am I just a whinging Pom?

[SAVAGEFOX]

No, I have the same issue on a one week old bike.
The sales manager at BMW Park Lane in London, Harry,  has told me yesterday that the cluster is an ongoing  issue and that several bikes are affected and he has a list of clients in our situation awaiting for a replacement, and no ETA on the clusters.

True or not he said that it was a production line that affects a specific target market that serves the uk, Australia  and a few other countries, he believes it to be mainly the ones using miles combined with the standard metric.

Me question is, wouldn’t the same cluster be used for the single and double R as well? Is so would would there not be already spare clusters? Or are the other models affected as well?

It is very frustrating that after getting a 20K bike, something as simple as a clock, does not work.

[Martyn B]

That's interesting SavageFox - I actually have a provisional ETA of late July for an August swap-out . We'll see coz nothing you have put in your posting gives me any optimism!

[SAVAGEFOX]

Well they did mention something about 2 - 3 months for a possible swap but nothing concrete... which leaves me to wonder.

Coming from a near faultless S1000R, that I had for 2 years, I’m a bit worried about the XR.

[tor]

I've had a dead clock since I bought the bike new a couple of months ago. I happened to talk with the service manager at my dealership today. They are "expecting" replacement clusters some time in July........um,,,,,this year 

[Martyn B]

Apparently "the fix" is for the UK and USA to ditch miles and adopt kilometers as the defacto unit of measure... 

[SAVAGEFOX]

Exactly what I said before 

But my problem with this is, why are not all bikes affected?

Had a single R for 2 years with no issues, and is it so hard for them to produce new clusters that work if they already did

[smithy]

Originally Posted by SAVAGEFOX

Me question is, wouldn’t the same cluster be used for the single and double R as well?

I don't believe the clusters are all the same, they may look similar...but the RR has totally different rpm range and the R, (although they share an engine with the XR), doesn't have all the suspension settings etc the XR has....so there must be some differences between them all along with ECU differences.

Smithy.

[SAVAGEFOX]

I know, but not all the XR are affected,

[Bree]

It does appear to be just a few bikes that are effected. My 2015 has had no problems at all, so I suppose its just bad luck that you have a faulty one.