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Offline JTL

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18,000 mile service - not good!
« on: August 15, 2018, 09:07:53 PM »
My XR was at the dealers today for the 18,000 mile service. It needs:

New rear shock (lost all it's damping  - I guessed something was amiss as the handling had deteriorated badly)
New rear disk (below minimum thickness)
New throttle twist grip and associated electronics (lost the smooth action).

All done under warranty

I was not very impressed to say the least!  :013:

Offline SAVAGEFOX

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Re: 18,000 mile service - not good!
« Reply #1 on: August 15, 2018, 09:11:31 PM »
What would the damage have been had you had to foot the bill?
2018 BMW S1000XR SPORT SE
Previous bikes:
2016 BMW S1000R SPORT ABS
2015 YAMAHA MT-07 ABS

Offline JTL

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Re: 18,000 mile service - not good!
« Reply #2 on: August 15, 2018, 09:24:45 PM »
Over £3000 + labour.

Offline Bree

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Re: 18,000 mile service - not good!
« Reply #3 on: August 15, 2018, 09:30:24 PM »
*Originally Posted by JTL [+]
Over £3000 + labour.


 :001: Best start looking at the extended warranty.  :156:  Or look at changing the bike for a newer model.  :164:
Everything  Will Be Alright In The End, If Not Then Its Not The End.

Offline SAVAGEFOX

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Re: 18,000 mile service - not good!
« Reply #4 on: August 15, 2018, 09:32:07 PM »
I was thinking the exact same thing as I will never do 18K within the original warranty
2018 BMW S1000XR SPORT SE
Previous bikes:
2016 BMW S1000R SPORT ABS
2015 YAMAHA MT-07 ABS

Offline Bree

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Re: 18,000 mile service - not good!
« Reply #5 on: August 15, 2018, 09:37:36 PM »
What I will say in defence of BMW. In my opinion they do not quibble to hard on warranty work, not like my experience with Triumph. A battle from start to Finish with them. Never go there again. 
Everything  Will Be Alright In The End, If Not Then Its Not The End.

Offline PaulS1000XR

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Re: 18,000 mile service - not good!
« Reply #6 on: August 16, 2018, 09:45:26 AM »
Well at least BMW did the work under the warranty without quibbling - imagine how pissed you would have been if you had to fork out for that little lot. I guess if the bike is prone to serious issues at 18k then that confirms the validity of my strategy to change the bike at 2 years and get a new one before the warranty runs out. Dont know what I will do now that they have a 3 year warranty on new bikes - guess I will change at 15k before the 18k service to avoid that large cost.  :305:
PSH

Offline PaulS1000XR

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Re: 18,000 mile service - not good!
« Reply #7 on: August 16, 2018, 09:47:18 AM »
*Originally Posted by JTL [+]
My XR was at the dealers today for the 18,000 mile service. It needs:

New rear shock (lost all it's damping  - I guessed something was amiss as the handling had deteriorated badly)
New rear disk (below minimum thickness)
New throttle twist grip and associated electronics (lost the smooth action).

All done under warranty

I was not very impressed to say the least!  :013:

Thought that they would have charged you for the new brake disc  :305:
PSH

Offline Wonger

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Re: 18,000 mile service - not good!
« Reply #8 on: August 16, 2018, 02:03:17 PM »
For what it's worth, my new '18 is most likely going to need the throttle tube/assembly replaced as well. Currently at about 900 miles. If you try to meter it open slowly, it can be a bit sticky and you can hear it squeaking. I gave it a little shot of silicone spray under the tube and it helped a little bit, but I know they just replace them when this happens. Fairly common on GS's and the new Goldwings as well with the same TPS design. It did only occur after the bike was ridden in the rain and then washed with soap and water, so it may be worth paying extra attention to avoid spraying water around the throttle assembly (which I thought I did) I certainly didn't soak it and I used the little blower to dry the bike and controls, so I'm not sure it is directly related. It's a defect either way.

Offline Low-Brau

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Re: 18,000 mile service - not good!
« Reply #9 on: August 16, 2018, 03:57:08 PM »
*Originally Posted by Wonger [+]
For what it's worth, my new '18 is most likely going to need the throttle tube/assembly replaced as well. Currently at about 900 miles. If you try to meter it open slowly, it can be a bit sticky and you can hear it squeaking. I gave it a little shot of silicone spray under the tube and it helped a little bit, but I know they just replace them when this happens. Fairly common on GS's and the new Goldwings as well with the same TPS design. It did only occur after the bike was ridden in the rain and then washed with soap and water, so it may be worth paying extra attention to avoid spraying water around the throttle assembly (which I thought I did) I certainly didn't soak it and I used the little blower to dry the bike and controls, so I'm not sure it is directly related. It's a defect either way.

I've washed my XR twice now.  I use a hose to wet it, and then to rinse it again.

I've never experienced such a thing, though.  Maybe I'll tape up the throttle assembly with plastic before washing next time.  :084:
-Erik

"...but the XR is a sports bike on stilts!"
  -- zbdmark