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Offline johnnienofish

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sena 20s mic wont work
« on: October 14, 2018, 12:20:57 PM »
hi all help required please, anyone had problems with sena 20s mic not working, I can receive phone call and can hear them talking but when I speak they can't hear me, I have sena cradle on two different helmets - swap the shell from one to the other but no joy- it won't respond to voice commands either - same  on Both helmets, ? the unit is two years old so can't see me getting warranty ,
proper preparation prevents piss poor performance

Offline PaulS1000XR

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Re: sena 20s mic wont work
« Reply #1 on: October 14, 2018, 12:33:07 PM »
Contact Sena - they are quite helpful - may be a defective mic  :305:
PSH

Offline johnnienofish

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Re: sena 20s mic wont work
« Reply #2 on: October 14, 2018, 12:46:47 PM »
ive been trying to find a contact number for sena could only find use number nothing for uk - anyone know the number ? don't think its the mic two different mics same result ,
thanks -
« Last Edit: October 14, 2018, 12:48:20 PM by johnnienofish »
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Offline PaulS1000XR

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Re: sena 20s mic wont work
« Reply #3 on: October 14, 2018, 12:59:22 PM »
*Originally Posted by johnnienofish [+]
ive been trying to find a contact number for sena could only find use number nothing for uk - anyone know the number ? don't think its the mic two different mics same result ,
thanks -

Go to their website - think you will have to email via the contact us section. Have you updated the headset software?  :305:
PSH

Offline johnnienofish

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Re: sena 20s mic wont work
« Reply #4 on: October 14, 2018, 01:12:57 PM »
yes latest firmware update installed - still no joy -
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Offline Cuban Rider

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Re: sena 20s mic wont work
« Reply #5 on: October 14, 2018, 03:58:37 PM »
Weird, I've had two Sena 20S for almost 3 years without issues. Did you take everything apart to make sure the mics are hooked up all the way? I received at least two mic for each of the units when I bought it, it might be worth swapping them out. Also consider applying the firmware again if it lets you, it might be a software issue.

Offline johnnienofish

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Re: sena 20s mic wont work
« Reply #6 on: October 14, 2018, 06:38:01 PM »
 cuban - did factory reset- then updated to latest firm ware no joy - different mics no joy - it was working  up to recently then suddenly stopped ? so its not that its never worked
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Online Bree

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Re: sena 20s mic wont work
« Reply #7 on: October 14, 2018, 09:31:15 PM »
Its a bloody nuisance, but as it used to work, then its going to be down to a strip down. You can then check connections ect.
Keep us informed of the outcome..  :305:
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Online SimonUK

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Re: sena 20s mic wont work
« Reply #8 on: October 14, 2018, 10:33:58 PM »
As mentioned, contact Sena. I have always had really good customer service from them, even with out of warranty issues.

Offline Karlb

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Re: sena 20s mic wont work
« Reply #9 on: October 16, 2018, 01:01:01 PM »
Start with the basics trace the wire to the mic and make sure it didn’t get pinched then check the connection of the mic to the base. This is assuming you have cleaned the contacts from the unit to the base of any corrosion first
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