Author Is this normal for BMW atm  (Read 4815 times)

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  • Offline Warree   gb

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    Offline Warree

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    Is this normal for BMW atm
    on: October 11, 2021, 02:38:08 pm
    October 11, 2021, 02:38:08 pm
    My 5/2021 XR can't find neutral lately.  Annoyingly Arden BMW can't even do a diagnosis check until 22nd November. Have others found that this is the new normal for BMW?
    Last Edit: October 11, 2021, 02:38:49 pm by Warree

  • Offline Winger   gb

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    Offline Winger

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    Re: Is this normal for BMW atm
    Reply #1 on: October 11, 2021, 03:17:21 pm
    October 11, 2021, 03:17:21 pm
    If you purchased the bike off them i’d Say yes, if you didn’t i’d Say no, cuz in the current situation and from inside knowledge of the bike trade, dealers are looking after customers who have looked after them.

    If you did buy it off them..with Covid and staff shortages all things are possible but even then Nov 22 is stretching it.

  • Offline Diavel   la

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    Re: Is this normal for BMW atm
    Reply #2 on: October 12, 2021, 03:07:00 am
    October 12, 2021, 03:07:00 am
    *Originally Posted by Warree [+]
    My 5/2021 XR can't find neutral lately.  Annoyingly Arden BMW can't even do a diagnosis check until 22nd November. Have others found that this is the new normal for BMW?

    customer.service@bmw.co.uk

    I would write to BMW asking if there is a dealer that can help you more promptly as you are worried about this serious safety issue😊

     

  • Offline Darty65   england

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    Re: Is this normal for BMW atm
    Reply #3 on: October 12, 2021, 08:22:12 am
    October 12, 2021, 08:22:12 am
    Both my 04/2020 and 08/2021 manufactured bikes have/had trouble finding neutral. Our local dealers are quoting between three and six weeks for a space in their workshop, so your experience doesn’t appear to be unusual.

  • Offline Diavel   la

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    Offline Diavel

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    Re: Is this normal for BMW atm
    Reply #4 on: October 12, 2021, 08:40:50 am
    October 12, 2021, 08:40:50 am
    *Originally Posted by Darty65 [+]
    Both my 04/2020 and 08/2021 manufactured bikes have/had trouble finding neutral. Our local dealers are quoting between three and six weeks for a space in their workshop, so your experience doesn’t appear to be unusual.

    Its unbelievable really how poor this service is ? People have paid a lot of money for a better quality (?) motorbike that has a fundamental fault and yet one accepts that it will take BMW six weeks (in winter?) to book it to fix.......its really not acceptable and BMW should know this not condone it.

  • Offline Warree   gb

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    Offline Warree

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    Re: Is this normal for BMW atm
    Reply #5 on: October 12, 2021, 10:59:54 am
    October 12, 2021, 10:59:54 am
    Thank you for your responses. I did buy this and my Gen1 from this same dealer but I am still being made to wait and the wait is only for a diagnosis. There will be another delay before they try to fix anything.

  • Offline Becksy   gb

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    Re: Is this normal for BMW atm
    Reply #6 on: October 12, 2021, 07:07:40 pm
    October 12, 2021, 07:07:40 pm
    That is a bit weird especially as it’s a Monday. I might understand it if it was a Saturday. I usually book my bikes service on a Saturday and always do that well in advance. Maybe they are suffering from a bit of a staff shortage, it’s going around and is particularly acute in the south east….everything is less reliable than it used to be for a number of well noted reasons.  Think you need to look elsewhere.
    Last Edit: October 12, 2021, 07:10:33 pm by Becksy

  • Offline pcv57   us

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    Offline pcv57

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    Re: Is this normal for BMW atm
    Reply #7 on: October 15, 2021, 06:55:46 pm
    October 15, 2021, 06:55:46 pm
    I’m having the same issue with my 2019. I’d be interested in hearing if others had this issue and what the dealer did to fix it

  • Offline Parmenion   gr

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    Offline Parmenion

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    Re: Is this normal for BMW atm
    Reply #8 on: October 16, 2021, 09:04:35 am
    October 16, 2021, 09:04:35 am
    BMW bikes are great on the road, have lots of technology that works in real world, are fun to ride, but when it comes to reliability and customer servive there are probably in the bottom of the list along with some Italian brands. The last 6 months my 2020 XR was in the shop for 3 months waiting for diagnoses and parts to ship from Germany for a faulty quickshifter. I am fed up with them.
    Last Edit: October 16, 2021, 09:05:10 am by Parmenion
    "If everything seems under control, you're just not going fast enough."
    Mario Andretti

  • Offline BobT   fr

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    Offline BobT

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    Re: Is this normal for BMW atm
    Reply #9 on: October 16, 2021, 09:27:02 am
    October 16, 2021, 09:27:02 am
    *Originally Posted by Diavel [+]
    Its unbelievable really how poor this service is ? People have paid a lot of money for a better quality (?) motorbike that has a fundamental fault and yet one accepts that it will take BMW six weeks (in winter?) to book it to fix.......its really not acceptable and BMW should know this not condone it.
    Just to put this into context: About 4 or 5 people have now said that they have trouble finding neutral out of the thousands of bikes out there. I would not call this a fundamental fault.
    If you wanted BMW to have mechanics standing by to attend to every little thing immediately, then I suggest that your bike would be twice as expensive to buy.
    There is a good chance that difficulty in finding neutral is down to clutch adjustment. It can even be caused by using the wrong spec engine oil.

     



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