Author Re: Powerbronze have a new website!!  (Read 4523 times)

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  • Offline BobT   fr

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    Offline BobT

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    Re: Powerbronze have a new website!!
    on: November 04, 2021, 02:44:01 pm
    November 04, 2021, 02:44:01 pm
    Have had tree screens off you in the past, but after you conned me on the last one for the XR, would never deal with you again.

  • Offline RichardPB   gb

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    Offline RichardPB

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    Re: Re: Powerbronze have a new website!!
    Reply #1 on: November 04, 2021, 03:18:06 pm
    November 04, 2021, 03:18:06 pm
    *Originally Posted by BobT [+]
    Have had tree screens off you in the past, but after you conned me on the last one for the XR, would never deal with you again.

    Hi Bob,

    Sorry you feel this way.

    Can you please explain what the issue with your last order was ?

    All the best,
    Richard

  • Offline BobT   fr

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    Offline BobT

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    Re: Re: Powerbronze have a new website!!
    Reply #2 on: November 04, 2021, 04:02:22 pm
    November 04, 2021, 04:02:22 pm
    Yes, I ordered from my second home in France this time. Paid the extra postage to France. You charged me the full UK price including VAT. I had to pay duty at this end so tried to claim the VAT back from the UK customs people only to find that you had not paid VAT but bumped the tax free price up by 20% and kept the difference.
    In other words you kept the 20% VAT for yourself!
    But you know this because when I brought the subject up with you, you told me that was tough.

  • Offline RichardPB   gb

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    Re: Re: Powerbronze have a new website!!
    Reply #3 on: November 04, 2021, 04:45:32 pm
    November 04, 2021, 04:45:32 pm
    *Originally Posted by BobT [+]
    Yes, I ordered from my second home in France this time. Paid the extra postage to France. You charged me the full UK price including VAT. I had to pay duty at this end so tried to claim the VAT back from the UK customs people only to find that you had not paid VAT but bumped the tax free price up by 20% and kept the difference.
    In other words you kept the 20% VAT for yourself!
    But you know this because when I brought the subject up with you, you told me that was tough.

    Hello Bob,

    Unfortunately, I think there was a misunderstanding with your e-mail.

    Where your billing address was within the UK, you were charged the including VAT price.

    If you contact me directly, we can issue you a refund for this value. Please call 01903 783222.

    Kind Regards,
    Richard Padwick
    Powerbronze International Ltd

  • Offline BobT   fr

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    Offline BobT

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    Re: Re: Powerbronze have a new website!!
    Reply #4 on: November 04, 2021, 04:56:58 pm
    November 04, 2021, 04:56:58 pm
    Correct, I used my UK debit card. The invoice states that there is no VAT included in the purchase price, but that price is the same as the advertised one with VAT at 20%.

    Last Edit: November 04, 2021, 04:57:36 pm by BobT

  • Offline RichardPB   gb

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    Offline RichardPB

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    Re: Re: Powerbronze have a new website!!
    Reply #5 on: November 04, 2021, 04:59:16 pm
    November 04, 2021, 04:59:16 pm
    *Originally Posted by BobT [+]
    Correct, I used my UK debit card. The invoice states that there is no VAT included in the purchase price, but that price is the same as the advertised one with VAT at 20%.

    As stated in the message above, we will reimburse you the 20% which comes to £9.84 refund.

    Kind Regards,
    Richard

  • Offline BobT   fr

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    Offline BobT

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    Re: Re: Powerbronze have a new website!!
    Reply #6 on: November 14, 2021, 06:32:58 pm
    November 14, 2021, 06:32:58 pm
    *Originally Posted by RichardPB [+]
    As stated in the message above, we will reimburse you the 20% which comes to £9.84 refund.

    Kind Regards,
    Richard

    Seems such a trivial amount to con a customer out of when that customer has bought a few items from you in the past.
    I'll check my debit card statement to see if you have reimbursed me since you wrote that message.

  • Offline Antares   gb

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    Re: Re: Powerbronze have a new website!!
    Reply #7 on: November 14, 2021, 06:42:59 pm
    November 14, 2021, 06:42:59 pm
    Probably a mistake, not sure why you need to call it a "con"

  • Offline Salem   nl

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    Offline Salem

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    Re: Re: Powerbronze have a new website!!
    Reply #8 on: November 14, 2021, 07:29:35 pm
    November 14, 2021, 07:29:35 pm
    *Originally Posted by Antares [+]
    Probably a mistake, not sure why you need to call it a "con"
    Also a weird transaction. So your residence is in France, but you pay with a UK credit card

  • Offline BobT   fr

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    Offline BobT

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    Re: Re: Powerbronze have a new website!!
    Reply #9 on: November 14, 2021, 08:29:47 pm
    November 14, 2021, 08:29:47 pm
    *Originally Posted by Salem [+]
    Also a weird transaction. So your residence is in France, but you pay with a UK credit card

    Why weird? I am a European. Half English, half German living in France. My income is from a 28 year career with the Royal Air Force that pays a pension from the UK. All my income is declared on my French tax return.