Re: Powerbronze have a new website!!

[BobT]

Have had tree screens off you in the past, but after you conned me on the last one for the XR, would never deal with you again.

[RichardPB]

Originally Posted by BobT

Have had tree screens off you in the past, but after you conned me on the last one for the XR, would never deal with you again.

Hi Bob,

Sorry you feel this way.

Can you please explain what the issue with your last order was ?

All the best,
Richard

[BobT]

Yes, I ordered from my second home in France this time. Paid the extra postage to France. You charged me the full UK price including VAT. I had to pay duty at this end so tried to claim the VAT back from the UK customs people only to find that you had not paid VAT but bumped the tax free price up by 20% and kept the difference.
In other words you kept the 20% VAT for yourself!
But you know this because when I brought the subject up with you, you told me that was tough.

[RichardPB]

Originally Posted by BobT

Yes, I ordered from my second home in France this time. Paid the extra postage to France. You charged me the full UK price including VAT. I had to pay duty at this end so tried to claim the VAT back from the UK customs people only to find that you had not paid VAT but bumped the tax free price up by 20% and kept the difference.
In other words you kept the 20% VAT for yourself!
But you know this because when I brought the subject up with you, you told me that was tough.

Hello Bob,

Unfortunately, I think there was a misunderstanding with your e-mail.

Where your billing address was within the UK, you were charged the including VAT price.

If you contact me directly, we can issue you a refund for this value. Please call 01903 783222.

Kind Regards,
Richard Padwick
Powerbronze International Ltd

[BobT]

Correct, I used my UK debit card. The invoice states that there is no VAT included in the purchase price, but that price is the same as the advertised one with VAT at 20%.

[RichardPB]

Originally Posted by BobT

Correct, I used my UK debit card. The invoice states that there is no VAT included in the purchase price, but that price is the same as the advertised one with VAT at 20%.

As stated in the message above, we will reimburse you the 20% which comes to £9.84 refund.

Kind Regards,
Richard

[BobT]

Originally Posted by RichardPB

As stated in the message above, we will reimburse you the 20% which comes to £9.84 refund.

Kind Regards,
Richard

Seems such a trivial amount to con a customer out of when that customer has bought a few items from you in the past.
I'll check my debit card statement to see if you have reimbursed me since you wrote that message.

[Antares]

Probably a mistake, not sure why you need to call it a "con"

[Salem]

Originally Posted by Antares

Probably a mistake, not sure why you need to call it a "con"

Also a weird transaction. So your residence is in France, but you pay with a UK credit card

[BobT]

Originally Posted by Salem

Also a weird transaction. So your residence is in France, but you pay with a UK credit card

Why weird? I am a European. Half English, half German living in France. My income is from a 28 year career with the Royal Air Force that pays a pension from the UK. All my income is declared on my French tax return.