BMW roadside assistance question

[ThatGuyGears]

Hi all,

I'm after a bit of assistance please, I've recently bought a 17 plate S1000XR which was a BMW approved vehicle which comes with a 24 months warranty and 24month roadside assistance, which I had to use within about 2 hours of having the bike delivered to me as the clutch cable snapped on me as I was exiting a roundabout, It then took them about 6 hours to get someone out to me as there was a host of issues on their end.

Safe to say my BMW ownership experience hasn't been the best so far but my question is, am I expected to collect the motorcycle from the garage doing the repair work ( a BMW dealership) or am I within my rights to get it delivered to my house? They've claimed they do not have the spare part and it  "should" get sorted by Tuesday, I work away during the week so having the bike delivered back to my house during the week to my partner would be more convenient.

Hopefully someone has had some experience with BMW's road side assistance and can assist, on the plus side the 20 odd miles I managed to get on the clock before the clutch cable snapped were fun.

Ta in advance

 

[surik116]

Hey,

Breakdown would not cover the bike back to you. you would have to pick it up from the dealer.

however saying that, you could request the dealer(assuming BMW) to deliver it to you. My dealer has collected and delevered my bike back to me. I live about 20 miles out from my dealer. he did not charge me a penny for it.

[Winger]

Regardless of what the small print says...is the dealer fixing the clutch cable the same one that sold it to you ? Cuz if the answer is no very doubtful, and as a long term view RAC or AA while they ain’t perfect either does make life a lot less complicated.

[Tony]

As a Motorrad service advisor, I can tell you that if you live more than 10 miles from the retailer carrying out the repairs, then BMW assist will return the bike to you at a time that is convenient to you.  If you stay less than this distance then you are well within your rights to ask the retailer to deliver it, I would think the majority of them have a van for this, but if not you could ask them to come and collect you to take you to collect your bike. But it should not be down to you to make your way there

Cheers

Tony

[ThatGuyGears]

Firstly thank you for the replies Gents,

Originally Posted by Winger

Regardless of what the small print says...is the dealer fixing the clutch cable the same one that sold it to you ? Cuz if the answer is no very doubtful, and as a long term view RAC or AA while they ain’t perfect either does make life a lot less complicated.

The bike was bought from a BMW dealer up north and the repairs are being carried out by one in the southwest and I would normally go for RAC or the AA, but as roadside assistance was was part of the deal I don't see a point in paying for it.

Originally Posted by Tony

As a Motorrad service advisor, I can tell you that if you live more than 10 miles from the retailer carrying out the repairs, then BMW assist will return the bike to you at a time that is convenient to you.  If you stay less than this distance then you are well within your rights to ask the retailer to deliver it, I would think the majority of them have a van for this, but if not you could ask them to come and collect you to take you to collect your bike. But it should not be down to you to make your way there

Cheers

Tony

I was hoping that there would be a policy like this or it be common practise amongst BMW dealers, the guy that recovered my bike said they normally deliver the bike back to you if you're not able to get to the dealership, plus the fact that they made a right balls up of my recovery yesterday.

Once again thank you all as I was curious to know other peoples experiences with similar situations.

Regards All

TGG

[TheRat]

Speaking from personal experience, BMW Roadside Recovery is simply recovery farmed out to a local firm who will do it for the lowest cost.  If you didn't go with the bike when it was recovered, I would make sure that when you get the bike back, whether it is delivered to you or you collect it, you give it a thorough inspection for damage that may have been done by the recovery company.  I'd be mindful of this if having it delivered if you are not present to inspect it.

[the bartender]

i think it would pretty easy to question the inspection that the dealer would have claimed to have done, and say that the clutch cable should have been noticed. Dont kick up too much dirt, but tell them that this is an opportunity for them to 'make it right'.