Author Emergency call fail  (Read 1552 times)

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  • Offline millview   gb

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    Offline millview

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    Emergency call fail
    on: April 21, 2022, 09:11:48 am
    April 21, 2022, 09:11:48 am
    Just interested to know if anyone else has come across this issue.  It seems I have a failure of the emergency call system. My dealer tells me the software can be reset but that the problem will reappear.  Therefore, the fix is to replace a chunk of the wiring loom, which takes 5-6 hours to complete.  Sounds drastic, but they say this is a known problem! 
    BMW S1000XR TE

  • Offline MattR   england

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    Re: Emergency call fail
    Reply #1 on: April 21, 2022, 10:56:06 am
    April 21, 2022, 10:56:06 am
    So have you been getting the 'emergency call failure' message ?   :002:

  • Offline millview   gb

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    Offline millview

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    Re: Emergency call fail
    Reply #2 on: April 21, 2022, 11:45:20 am
    April 21, 2022, 11:45:20 am
    *Originally Posted by MattR [+]
    So have you been getting the 'emergency call failure' message ?   :002:

    Yes, with warning triangle permanently illuminated on the dash, and the call failure message in the my vehicle section...
    BMW S1000XR TE

  • Offline Mab1067   gb

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    Offline Mab1067

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    Re: Emergency call fail
    Reply #3 on: April 21, 2022, 11:51:29 am
    April 21, 2022, 11:51:29 am
    I thought it was only bike registered in EU that were fitted with SOS button.
    Or did you specifically request.

    Was given option but following Dealer advice opted not to bother. Reading post it appears to cause more issues than its worth.

  • Offline surik116   gb

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    Offline surik116

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    Re: Emergency call fail
    Reply #4 on: April 21, 2022, 01:05:22 pm
    April 21, 2022, 01:05:22 pm
    I have it in on mine and on car(bmw). never had issues with it so far.

    not sure if I will ever use it, will use the phone if such a situation arises.

  • Offline JohnnyBeGood   nl

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    Offline JohnnyBeGood

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    Re: Emergency call fail
    Reply #5 on: April 21, 2022, 01:14:10 pm
    April 21, 2022, 01:14:10 pm
    My first Gen 2 also showed this problem, they changed everything possible for more than one time and problem still did not go away.
    It never ever worked in my case.
    Dealer did multiple sessions with BMW Europe to solve the issue but still no joy.
    Finally I traded the bike for a new Gen 2, without the Emergency call system.

    Biggest problem for me was that battery ran dead, or at least to low to start, within two weeks.
    Even after multiple software updates, which moved the feed from a live one to a sleeping one when system was shut down but still battery ran low.
    The trade in was a good deal with some effort from my dealer and some effort from BMW.
    Must say that I am a regular customer with the dealer, buying more than ten bikes from them.
    Good luch with your issue, my advice is to make agreement on every next step in the process in case the issue is not resolved!!

    It is a very well known issue with many bikes, but still lots of bikes do NOT have this issue. BMW does not know why!
    Last Edit: April 21, 2022, 01:15:41 pm by JohnnyBeGood

  • Online Antares   gb

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    Re: Emergency call fail
    Reply #6 on: April 21, 2022, 02:32:13 pm
    April 21, 2022, 02:32:13 pm
    I really don't see the point of this BMW emergency call system unless recovery and rescue is included in the the price and is free of charge to use (within reason), if things are so bad you can't make a call, you probably can't press the button either.

  • Offline millview   gb

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    Offline millview

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    Re: Emergency call fail
    Reply #7 on: April 21, 2022, 02:50:49 pm
    April 21, 2022, 02:50:49 pm
    *Originally Posted by JohnnyBeGood [+]
    It is a very well known issue with many bikes, but still lots of bikes do NOT have this issue. BMW does not know why!

    Eek, that's not very reassuring...the SOS came with the bike, but it has not been a problem until now.
    BMW S1000XR TE

  • Offline Watshot   gb

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    Re: Emergency call fail
    Reply #8 on: April 21, 2022, 03:55:54 pm
    April 21, 2022, 03:55:54 pm
    *Originally Posted by Antares [+]
    I really don't see the point of this BMW emergency call system unless recovery and rescue is included in the the price and is free of charge to use (within reason), if things are so bad you can't make a call, you probably can't press the button either.

    I haven’t got it, but I don’t think it’s just a call button. It detects when the bike has crashed, I assume through angle sensors or G force etc. and triggers the system. If you don’t call to cancel, i.e. no assistance required, then the operator goes ahead and calls emergency services to your location.

    Makes more sense in that respect, but I could be wrong… :084:

  • Offline Belco100   gb

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    Offline Belco100

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    Re: Emergency call fail
    Reply #9 on: April 22, 2022, 05:23:42 pm
    April 22, 2022, 05:23:42 pm
    *Originally Posted by Watshot [+]
    I haven’t got it, but I don’t think it’s just a call button. It detects when the bike has crashed, I assume through angle sensors or G force etc. and triggers the system. If you don’t call to cancel, i.e. no assistance required, then the operator goes ahead and calls emergency services to your location.

    Makes more sense in that respect, but I could be wrong… :084:

    Yeah, goes off if you crash. I unfortunately stacked a GSA1250 on a test ride and it called the emergency services. I was just picking the bike up and there was a big 10 .. 9 .. 8 .. 7 .. going off on the screen and before I realised what was going on it got to .. 0 and phoned. I had the slow ride of shame back to the dealers to sort out the excess on the insurance  :034: