Schuberth C5 - Warranty Claim?

[Alan_R]

I bought a Schuberth C5 on the 21st of May having tried it on in the showroom (Sportsbikeshop) and seemed perfect. I also splashed out on the SC2 from on online dealer. The 2 are absolutely superb, the helmet is extremely quiet and the SC2 is the best intercom system I have ever used.

My problem is that after about 40 minutes of riding, I get a severe pain on the top of my head, either side of the crown. I have tried removing parts of the lining to see if that is the cause but it seems like it is the actual construct of the helmet that is causing the pain.

This is my first Schuberth, I have always bought Shoei before, but I really liked the look of the C5 and the SC2 intercom is years better than the SRL2 fitted in the Shoei Neotec 2.

I went back to SBS and they have said that I can't return the helmet as it has been worn but they will send it back to Schuberth to make sure there isn't a manufacturing fault.

My question is, do I have the right to a refund, irrespective of if it has been worn as I tried the helmet on for a good 20 minutes before buying it and now, it is not fit for purpose as I simply can't keep riding once the pain develops. I have asked Schuberth the same question. I'm seriously pissed off having dropped over £800 on a helmet and intercom that I now can't use. I have heard that different head shapes can sometimes mean that one helmet might not ever be comfortable.

Views?

[Mareng1]

I don't think the oft-uttered "not fit for purpose" is applicable in any sense - unless Schuberth find a manufacturing fault when they examine it and find significant localised protrusions.

You certainly won't get a refund without the factory inspecting it-  so you really need to avail yourself of the dealer's offer, which seems reasonable.

You used to read of plenty of people "re-profiling" polystyrene inner 'padding' using a table spoon and pressure, but not so much these days -  not sure why.

Have you tried that ?

You've tried on for 20mins, ridden with it on for a further 40mins - I think you have exhausted any facility to return for a refund.

[Alan_R]

Originally Posted by Mareng1

I don't think the oft-uttered "not fit for purpose" is applicable in any sense - unless Schuberth find a manufacturing fault when they examine it and find significant localised protrusions.

You certainly won't get a refund without the factory inspecting it-  so you really need to avail yourself of the dealer's offer, which seems reasonable.

You used to read of plenty of people "re-profiling" polystyrene inner 'padding' using a table spoon and pressure, but not so much these days -  not sure why.

Have you tried that ?

You've tried on for 20mins, ridden with it on for a further 40mins - I think you have exhausted any facility to return for a refund.

Agreed. I've sent it back to be checked but I don't think there's anything wrong with it, I appear to have a Shoei head. If it comes back I'll put it up for sale along with the SC2. The C5 and SC2 are hard to get hold of at the moment so I should be able to recoup most of the money.

Don't be surprised to see it up for sale for all you Schuberth head freaks 

[Winger]

Had exactly the same problem with a pair of Shoei’s that my wife and I bought more years ago than I care to think about...but to give some idea we were then riding a Honda 6, i’ll Cut the waffle and was told their are only two types of head Shoei or Arai...we have worn RX7V’s in one form or another ever since.

Do I think you’ll get your money back? Nope just put it down to experience

[Mareng1]

Originally Posted by Winger

Had exactly the same problem with a pair of Shoei’s that my wife and I bought more years ago than I care to think about...but to give some idea we were then riding a Honda 6, i’ll Cut the waffle and was told their are only two types of head Shoei or Arai...we have worn RX7V’s in one form or another ever since.

Do I think you’ll get your money back? Nope just put it down to experience

 I manage Shoei and Arai for shape.  I suppose - There has to be someone in the middle.

I also find the Shark (Evo-1) and BMW (Sys 7) to fit nicely too.

[surik116]

I have brought the Schuberth C5 and the SC2 in March and did NC500 in April. I was impressed with the online reviews and got one. I have used scheberth C3, BMW system6 and Shoei Neotec2 in the past.

I have to say Shoei Neotec 2 is the best helmet I have used so far.

Shuberth C5 is flimsy and rattles at top vent. you have to make sure you dont close the top vent fully, to avoid the rattle. did'nt expect this from premium helmet.

one other problem is in cold the Helmet will fogg up. pinlock 120 does a good job, but poor design does affect it.

SC2 has no new feature compared to the SRL2, other than mesh intercom. none of my friends have an mesh compatible intercom to test it. Another niggle is the remote is wireless on the helmet. so you have to switch your remote off first and then the main unit at the back. I left the remote on and after about a month the battery needed replacing. Remote takes CR2016 battery. 
you will never know if you switch off your main unit first, if the remote is on or off.

fitting is ok for me, but then they should have done the custom linning fitting free like the Shoei.

[yorkiebiker]

I have had a few schuberth helmets still use the c5 what i my wife and some of my mates have had to do is to compress the polystyrene inner in the places where it is a bit tight on your forehead generally and sides of you will then find it more comfortable. As someone said different helmets fit different heads so just a little patience and perseverance is all that is needed. personally i don't think there is anything wrong with the helmet its the shape of our heads. Hope this helps and personally i wouldn't have any other helmet

[Hallzeeman]

Originally Posted by yorkiebiker

I have had a few schuberth helmets still use the c5 what i my wife and some of my mates have had to do is to compress the polystyrene inner in the places where it is a bit tight on your forehead generally and sides of you will then find it more comfortable. As someone said different helmets fit different heads so just a little patience and perseverance is all that is needed. personally i don't think there is anything wrong with the helmet its the shape of our heads. Hope this helps and personally i wouldn't have any other helmet

Agreed. Every helmet I have ever had required a little manual compression of the polystyrene here and there. Works very well. I have had Schuberths for the last 15 years, and their sizes are quite consistent. I have a C4 now, and will be getting the C5 (same size - 63). The C5 does offer more padding manipulation choices than the C4, in order to allow a bit of customizing.

My advice to anyone considering a new helmet that they're unsure of: wear at at the dealers (or at home, while watching TV if an on-line purchase) for at least one hour, to see if any hot spots on your noggin' develop. That way it's not "worn", because all the stickers are still on - and you can refuse to buy that size at the dealer, or return as un-worn if on-line purchase.

[bazzer]

I bought a C5 (and the comms system) to replace my E1 that I have had for about 5 years.

Mine fits OK but It does feel a bit cost reduced compared to the older E1 (basically a  C3 Pro with a peak)