MOTOScan & OBDLink CX wont connect to XR

[adamkhan]

Help! I purchased Nexas Nexlink OBD2 reader and the Professional version of the MOTOScan but cannot clear the Service Light. I get access to the KOMBI however it does not let me extinguish the light/ message. I ended up buyi g the OBDLink MX+ and that wouldn't even communicate with the XR so I tried the OBDLink CX with the same results. My phone is paired with the OBDLINK CX & I have their App. Attached is the error message I get. Any suggestions or has anyone else experienced similar issues? Thanks in advance..

[adamkhan]

The other Older OBD2 reader I have reads the KOMBI but I can't reset it so the App works but both OBDLINK MX + or CX will not even read the KOMBI. Very frustrating! I get a pass code message. Is there a pass code I'm supposed to enter somewhere?

[smithy]

Originally Posted by adamkhan

The other Older OBD2 reader I have reads the KOMBI but I can't reset it so the App works but both OBDLINK MX + or CX will not even read the KOMBI. Very frustrating! I get a pass code message. Is there a pass code I'm supposed to enter somewhere?

My Motoscan app and OBD-Link MX works fine for me, have used it on a friend's '16 Euro-3, (with link cable) and my own '17 Euro-4 machine without issue.

Smithy.

[adamkhan]

Originally Posted by smithy

My Motoscan app and OBD-Link MX works fine for me, have used it on a friend's '16 Euro-3, (with link cable) and my own '17 Euro-4 machine without issue.

Smithy.

I wonder why I'm having h ussues? I used a really old OBD2 Dongle for a car after no success with the MX or CX just to see if it works & got all the way to the Reset page but could not do the actual reset. Also same with the Nexas Nexlink. Smithy, do I have to unplug the Dynamic Pro connector maybe?

[Antares]

Originally Posted by adamkhan

I wonder why I'm having h ussues? I used a really old OBD2 Dongle for a car after no success with the MX or CX just to see if it works & got all the way to the Reset page but could not do the actual reset. Also same with the Nexas Nexlink. Smithy, do I have to unplug the Dynamic Pro connector maybe?

Make sure you're connecting to the correct bluetooth, some readers have an Iphone and an Android connection option, alternatively if you haven't already, try restarting your phone, did the trick for me the first time i needed to use motoscan, works flawlessly since then. Also, key has to be ON to access the functions.

[adamkhan]

Ok, I'll try all the suggestions. Thanks for your help :)

[smithy]

Originally Posted by adamkhan

Smithy, do I have to unplug the Dynamic Pro connector maybe?

No you don't. Do you have the "ultimate" version of Motoscan..??

Smithy.

[adamkhan]

Originally Posted by smithy

No you don't. Do you have the "ultimate" version of Motoscan..??

Smithy.

Yes. It'svery odd that my old OBD2 ELM327 & the Nexas Nexlink can interface with the bike but both of the OBDLink MX+ or the CX cannot. They work on my cars fine. Any suggestions or tricks up your sleeve?

[adamkhan]

SUCCESS!!  Between Ant, Smithy here & Shubert's help at OBDLink, I was able to get it working!! Had to start from the beginning by removing the Bluetooth Pair & from the MotoScan App Preferences then Re-Pairing to my phone & the MotoScan App. OBDLink states the CX will not work with MotoScan but the MX+ works great now. 

[Ant]

Originally Posted by smithy

No you don't. Do you have the "ultimate" version of Motoscan..??

Smithy.

I have the OBD/Cable/Motoscan Ultimate (2016 XR)

Are you able to access the "ELECTRONIC SUSPENSION ADJUSTMENT (ESA) setting?

I can't it gives me that red error code on the bottom screen on my phone. The other functions work fine though so I know everything is connected and working properly.