Hey Winger
Actually it’s 68 miles according to Google maps; about 45 miles of busy boring motorway then the rest on heavily congested London streets so nearer 2 hours even on a bike, and exactly the sort of riding I usually avoid like the plague.
I totally agree that rocking up in person is the best way and exactly what I’d normally do, but let’s just consider how it’s likely to pan out if I turn up?
They are unlikely to have them lying about or in stock so I’ll no doubt get more apologies, a free cup of coffee but still leave empty handed having wasted 4 hours of my precious time on the sort of journey I hate. Oh and it’s November and the weather is 5h1t!
As for having burnt my bridges by contacting BMW customer service?
I’d be interested to know what you think a customer service department is for then?
You think the dealer will be so pi55ed off they won’t supply them at all? Loss compared to now = zero, zilch, nada, nothing.
Or the dealer will be so pi55ed off they won’t want to service my bike? Unlikely - but there’s another dealer 45 miles away, 40 of which are on some of my favourite roads so I am more likely to use them anyway.
Incidentally the other dealer is where I test rode an XR, the only reason I didn’t buy from them was they never got back to me on two separate occasions when I contacted them to discuss a deal.
Oh and that other dealer serviced and fitted new tyres to a friends XR before a continental tour, a few hundred miles in it started to handle a bit strange, well it might when two front axle clamp screws were missing and two hanging on by a couple of threads!
In retrospect my thread title is a bit inflammatory but maybe you get an idea why I am less than impressed with service from BMW dealers and wondering what I have got into with my first BMW?
The value of the parts?
Sat-nav mount cover £7.50
Coding plug £15.20
£22.70 to me so probably £12 at the most to BMW. It would be cheaper to buy them than waste a tank of fuel on an unenjoyable ride in the depths of winter and that’s probably what I’ll end up doing, after all in the overall scheme of things it’s bu66er all on a £15k motorbike. But that’s not the point is it? This is supposed to be a premium brand delivering a superior customer experience and if you don’t let the customer service department know things aren't right how will they improve?
